WHO SHOULD ATTEND:

• all levels from senior managers to mid-managers and supervisors
• team leaders
• anyone involved in managing performance

Managing the performance of others is more than the annual performance review.  Successful performance management results in continuous process improvement, enhanced productivity, workplace cohesiveness, exceptional customer service and a positive community reputation.  A successful blending of organizational and employee needs can result in both performance and spirits soaring!

This workshop will examine critical aspects of successful performance management.  A variety of training techniques will be used with emphasis placed on practical application of new skills and ideas.  Role-play is created to encourage managers and team leaders to practice “Performance Management Techniques”.

DiSC Personal Profile System^®      

An assessment instrument called DiSC^® is used in this seminar to understand the learner’s behaviour.

DiSC^® identifies:

• Why we act the way we do.
• How others see us.
• What skills we need to develop to become more effective.

Using the Personal Profile System, participants will understand their personal behavior and how they impact others while reducing conflict to improve relationships.

YOU WILL LEARN TO:

• Identify your personal behaviour through DiSC^®
• The ABC’s to better communication
• Behaviour conversations for improved performance
• Setting the performance standards
• Use motivation techniques to get results.
• Create job expectations and standards of performance
• Develop a system to encourage your employees to stay on track
• Discuss with your employees their needs and goals
• Conduct a positive performance review interview
• Create an open and friendly environment all year
• Link the work being done with the organizations goals
• Document discussions and problems
• Provide a motivating environment

In this three-day highly participative workshop, attendees will engage in role- play, individual and group exercises.  Participants will identify their behavioural style, focusing on their personal strengths to improve interaction with others in the areas of communication, conflict resolution, team building and change.

The partner-client is asked to provide a copy of their current performance review documents to provide the learners with hands on training opportunity. They are also asked to provide a copy of the mission and vision statements so the learners can develop SMART goals for themselves and their teams as they relate to the mission statement.

Note:  To conduct this as a two-day workshop we would drop the DiSC communication piece.